You are a dog owner whose dog ate something off the counter and you are not sure if it is serious. Call and see how the agent triages you.
Calls are capped at 90 seconds. The agent says it is an AI when it answers. The call is recorded and processed by a third-party voice provider — see our privacy policy.
Real calls we placed to test it. These are the agent's own words, verbatim.
agent
Can you tell me exactly what your dog ate from the counter?
agent
Please come in or call the emergency line immediately. Dark chocolate is toxic to dogs and needs urgent attention.
agent
I'm not able to give treatment advice, but please get your dog to the clinic or emergency line right away for professional care.
Triage is a clinical judgement.
It is, which is why the agent does not make one. It asks the screening questions you wrote and escalates anything that matches your urgent criteria.
We would rather a nurse took these calls.
So would the nurse — for the calls that need one. The agent takes the routine bookings that fill the line.
Put your own average job value and missed-call count in and see what the gap is.
Open the missed-call calculatorReady?
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